Customer Care

At CORTIFLEX, our customers are at the heart of everything we do.

Whether you are a manufacturer looking for the right components or a customer seeking the perfect finished product, our team is here to guide you every step of the way.

We are committed to providing:

Personalized Support: Friendly assistance to answer your questions and help you find exactly what you need.
Reliable Service: Fast, nationwide shipping so you can count on your orders arriving on time.
Trusted Quality: Products carefully selected to meet the highest standards in durability and design.

Your satisfaction is our priority. If you ever need help, don’t hesitate to reach out — our team is always ready to assist you.

Because at CORTIFLEX, we don’t just sell window covering solutions — we build long-lasting relationships.

Shipping & Returns

Shipping Policy

At CORTIFLEX, we strive to provide a reliable and efficient shipping experience for all of our customers across the United States.

Processing Time: Orders are typically processed within 5–7 business days. Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Coverage: We currently ship within the United States only.
Delivery Time: Transit times may vary depending on your location and the shipping carrier. Estimated delivery dates are provided at checkout but may be subject to change due to carrier delays or unforeseen circumstances.
Shipping Method: All orders are shipped via small parcel service or LTL freight, depending on size and weight.
Shipping Costs: Shipping fees are calculated at checkout, ensuring the most efficient delivery method for your order. Enjoy free shipping on all orders over $3,000, making it even easier to get everything you need in one place.

Return & Exchange Policy

At CORTIFLEX, we take pride in offering high-quality products and want you to be completely satisfied with your purchase. If for any reason you are not, we gladly accept returns under the following conditions:

Eligibility: Returns are accepted on unopened, unused, and unaltered products within 30 days of delivery.
Return Shipping Costs: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of your item.
Inspection & Credit: Once we receive and inspect the returned merchandise, we will issue a store credit if the item passes inspection. The credit will be applied to your account after the inspection process is completed.
Non-Returnable Items: Custom-made products, special orders, or items that have been opened, altered, or used cannot be returned or exchanged.

We appreciate your understanding and cooperation in helping us maintain the quality and integrity of our products. If you have any questions regarding your return, please contact our customer care team before sending back your order.

Damages and claims

We take every precaution to ensure your order is packaged securely. However, if your shipment arrives damaged or incomplete, please notify our customer care team within 48 hours of delivery. To help us resolve the issue quickly, we ask that you provide:

Photos of the damaged product(s) and packaging.
Your order number and delivery details.

Once we receive your claim, our team will review it and provide instructions for the next steps. Depending on the situation, a replacement, credit, or refund may be issued.

We are committed to ensuring your order arrives safely and on time. If you experience any issues with your shipment, please contact our customer care team, and we will be happy to assist you.

Privacy & Safety

At CORTIFLEX, your privacy and safety are our top priorities. We are committed to protecting the personal information you share with us and ensuring a secure shopping experience on our website.

Privacy

Information We Collect: When you shop with us, we may collect personal details such as your name, email address, billing and shipping information, and payment details. This information is used solely to process your orders, provide customer support, and improve your shopping experience.
Data Protection: We implement strict security measures to safeguard your personal data against unauthorized access, disclosure, alteration, or misuse.
No Third-Party Sales: We do not sell, trade, or rent your personal information to third parties. Any data shared with trusted service providers (such as payment processors or shipping carriers) is strictly for order fulfillment and customer service.

Safety

Secure Transactions: All payments on our website are encrypted and processed through secure payment gateways, ensuring that your financial information remains protected.
Account Security: If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials. We recommend using a strong password and updating it regularly.
Safe Shopping Guarantee: We continually update our website’s security practices to provide you with a safe and worry-free online shopping environment.

Your trust means everything to us. If you have questions or concerns regarding your privacy or the safety of your information, please contact our customer care team — we are always here to help.